– VISA TRADING CO.LLC” maintains the https://www.collarsandcuffs.ae/ Website (“Site”).
– United Arab of Emirates is our country of domicile” and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
– Visa or MasterCard debit and credit cards in AED will be accepted for payment
– We will not trade with or provide any services to OFAC and sanctioned countries
– Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
– Cardholder must retain a copy of transaction records and Merchant policies and rules
– User is responsible for maintaining the confidentiality of his account
We accept refunds of accessories within 2 days of receipt and exchanges within 10 days of receipt. Returns and exchanges will only be accepted if their delivery packaging has not been opened or the products delivered are damaged or incorrect. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another, issue a credit note or refund.
Refunds will be done only through the Original Mode of Payment.
Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
We deliver our Products to all GCC Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 3 – 5 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 15 for orders under 300 AED. Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location.
Avoid any delivery delay by providing your full address along with your contact details.
Our return policy has temporarily changed due to the current Covid-19 pandemic. We are temporarily suspending product returns or exchanges until further notice. The health and safety of our associates and customers is our main priority. We appreciate our customers’ understanding and patience.